FREQUENTLY ASKED QUESTIONS

Have a question? Take a look through our most common questions below. 

Can I order caps direct from Richardson if I'm the consumer?

Richardson follows a controlled distribution policy and does not sell directly to the consumer. Our products are available only through authorized dealers, distributors, and resellers in the apparel and headwear business.


If you are looking for a place to buy our products, please use our Dealer Locator on this website.


How can I become a Richardson dealer or open an account?

If you are a dealer, distributor or reseller of apparel and headwear and would like to apply for a direct account, please go to our Becoming an Authorized Dealer page.


How long does it take to have a custom cap decorated?

Lead times for custom decoration vary depending on the decoration type and quantity. Please visit our Decoration Lead Times page for the most up-to-date information.


Does Richardson offer free shipping?

In order to keep our pricing as low as possible, we do not offer free shipping. We do have distribution centers and wholesale partners spread around the county to help reduce shipping cost and delivery times.


Can I wash my Richardson cap?

Yes, but we recommend you simply buying a new one! If you choose to wash your favorite cap, it’s best to hand wash and spot treat your cap with warm water and a light laundry detergent or OxiClean..


Why is there a difference in color from one cap to the next?

We work hard to ensure color accuracy and consistency, but our caps are handmade and slight color variations are to be expected. Color variations can occur in the dyeing process from batch to batch and we can not guarantee fill in orders will match the previous cap exactly.


Why does one cap fit different than another?

We continue to try and get the same construction, shape and fit out of all our factories that meet our strict manufacturing tolerances, but there's always going to be some difference between factories. Slight differences in fit is a natural process of textile manufacturing.


How do I get information about Richardson products?

Please go to our product pages on our website where you will find detailed information about the products we offer. If you have addition questions, need a quote, or place an order you can contact your local authorized Richardson dealer. .